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Neteller Verification How-To & FAQ

If you’re new to Neteller, you’re in the right place. Volume Kings is a longtime partner of Neteller, so we’ve discovered a few handy tips and tricks for verifying your account. If you need a step-by-step guide to verification, or you just have a few simple questions related to the time frame for verification or what features can be used without verifying, we’re going to get you sorted. So stay tuned, read along, and let’s get you verified.

So what’re we covering today?

Neteller Verification 101

We have a lot of ground to cover today. There are a few commonly-asked questions regarding Neteller verification, including what you can and can’t do with an unverified account and potential causes for verification document rejection. Let’s start with the most crucial part – the actual process of verification.

Step-By-Step Neteller Verification Guide

So first things first – how do you actually get verified on Neteller?

There are two primary ways in which you can verify your Neteller account:

  1. On your desktop at
  2. Or through the Neteller mobile app (psst – install it before the process begins, trust me)

It’s also worth noting that there are two actual processes you can undergo to get verified. The first is the “standard” verification process, which takes a $5 deposit and will take between 2-5 business days to complete verification.

The second option is to connect your Neteller account to Volume Kings. This allows you to entirely skip the deposit (making verification free) and ensures you’re verified within twelve hours. You also gain access to Fast Silver VIP, reducing the barrier for entry into the VIP tiers, where you’ll get lowered fees, more expanded use options, and a number of extra little bonuses. Click here to receive these Neteller upgrades through EwalletUpgrades.

To get verified on Neteller, you’ll need a few documents, no matter which method you’re using:

  1. Valid, government-issued ID (driver’s license, ID card, or passport)
  2. Address documentation (usually a paid utility bill or bank statement in your name with the address listed)
  3. A computer or phone with a functioning camera.
  4. $5 (if you opt for not signing up through EwalletUpgrades)

Now, let’s talk about how to actually complete the process.

Verification Walkthrough

  1. Log into Neteller. 
  2. Add $5 into your account (if not connecting to EwalletUpgrades, if you are, skip to step 3)
  3. Navigate to the “Settings” tab of your Neteller account, and locate the “Verification” dropdown button.
  4. You’ll be given two options here – either:
    • Verify through Facebook (connecting to your Facebook account, just as you would any other social media login/verification). Make sure all information is accurate – otherwise, Neteller will be unable to verify via Facebook.
    • Alternatively, you can verify with mobile verification or with a direct photo upload.
  5. Next, you’ll be asked to upload a photo of your ID. Select your preferred type of ID and upload a photo.
  6. You’ll be asked to verify your account with the aforementioned address documentation paper.
    • Alternatively, you can use geolocation to verify your address, assuming your device has the proper permissions enabled. This is the faster method.
  7. Go over the summary page and ensure everything is accurate. If you chose standard verification, it’ll process within 2-5 business days. But if you chose to connect Neteller through EwalletUpgrades, you’ll be verified within twelve hours.

The mobile form of this process is nearly identical, with the obvious difference that you’re doing it through your phone rather than a laptop or desktop.

Verification FAQ

Can I Use Neteller Without Verification?

As mentioned above, you can use Neteller without verification, but the services you can use will be heavily restricted. You’ll have much smaller limits to what you can send and receive in your account, higher fees, and will be unable to access cryptocurrency or forex services without verification.

So in short, verify your account. If done the right way (through EwalletUpgrades) it’ll be a painless and near-instant process – so why are you trying to put it off? Here’s another link for if you wanted to join via us.

Do You Have To Verify Your Neteller Account?

You don’t have to verify your Neteller account, but if you don’t, it will be extremely restricted. You won’t be able to use all of Neteller’s excellent features, you’ll have much lower limits and be unable to withdraw funds to a bank account or ATM. 

As such, both Neteller and EwalletUpgrades highly recommend that you verify your Neteller account. Connect Neteller and EwalletUpgrades, and the process is not only even easier, but it’s free – seriously, why would you not verify?

Can I Withdraw From Neteller Without Verification?

This is one of those “yes, but actually no” types of questions. So, when using an unverified Neteller account, your withdrawal options are extremely limited. This is to ensure that someone isn’t using your account and funds without your knowledge – it’s done strictly to ensure your account is secure. 

You’ll be able to deposit funds and transfer in Neteller (between Neteller users), and that’s about it. If you want to withdraw money through an ATM, bank account, or card, you’ll need to verify your account.

For this reason, both Neteller and EwalletUpgrades highly recommend that you verify your account. If you connect your Neteller account to EwalletUpgrades, it’ll be free, fast, and come with enough benefits that it’s really hard to justify not verifying.

Can I Receive Money On Neteller Without Verification?

You cannot receive money on Neteller without verification.

While you can send money through an unverified Neteller account, as we’ve mentioned above, unverified accounts are highly restricted. This is to ensure that your funds remain secure.

How Much Time Does Neteller Take To Verify?

Neteller’s verification time varies by how you verify. Those who verify directly through Neteller using the “standard” method will need to wait between 2-5 business days. But those who connect their Neteller account through Volume Kings will have their account verified within twelve hours.

Can I Send Money From Neteller Without Verification

You can send money to another Neteller user without verifying your account, but you cannot send it to a bank account or money card until your account has been verified. Sending money to another user is a key base feature of Neteller – withdrawal in any form is for verified users only.

Why Did Neteller Reject My Documents?

There are a number of potential reasons why your verification documents may have been rejected by Neteller. The most common cause of document rejection is that they’re expired, inaccurate, or not in your name. 

When submitting documents for verification, you’ll need to check a few things:

  1. Address Documents:
    • Ensure the document is from the past 90 days. This is so Neteller can be positive that you’re using a current address.
    • Be positive that the document clearly states your name and address in plain view. Both must be visible for the document to be accepted.
  2. ID:
    • Double-check that your ID is not expired.
    • Be sure that your ID is from your listed home country and displays the same information you provided to Neteller.
  3. Typos:
    • Inspect all of the information you entered in the verification process. A single misplaced letter or number can lead to the documents being rejected. This is especially important for your address, name, and date of birth.

It’s also worth noting that VPNs and IP-masking services are forbidden by Neteller. Using one during the verification process can also lead to your verification being denied.

If your documents are continuing to be rejected and you’ve checked all of the above, reach out to Neteller live support to get it sorted. (Neteller support can be found in your Neteller homepage on the left sidebar – click “Contact Us.”


Neteller’s verification process has a few twists and turns. You need to be extra sure that you’re entering the correct information, have a number of supporting documents, and could even have to wait up to five days to make it happen! That is, of course, assuming you’re using the “normal” verification method. 

Cool kids use EwalletUpgrades – because cool kids like free stuff, easy verification, and instant access to Fast Silver VIP, among a number of other incredibly handy benefits. So stop putting off verification, and start using Neteller to its fullest. We promise – it’s not nearly as hard as it seems, and it’s entirely worth it. Fill out the form below to join us!

We are an approved Neteller partner, which means when you sign up to us we are able to provide you with many benefits that you can see listed below.

  • Get NETELLER fast silver VIP status for FREE
  • Get NETELLER silver VIP for only $6,000
  • FREE Verification (no deposit required!)
  • Priority verification (less than 12 hours!)
  • FREE P2P transfers
  • Discounted 3.19% forex fee (usually 3.99%)

Click the button below to register at Neteller (or skip to step 2 if you are already registered):

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